Refund policy
Returns and refunds
You can cancel your order and return the item within 30 days of receiving it, without giving a reason.
How to return:
- Email karlisskrjaba@gmail.com with your order number and say you want to return the item.
- We will reply with the return address in Latvia.
- Send the item back within 14 days of telling us. The item should be unused and in its original packaging if possible.
Return shipping: You pay the cost of sending the item back, unless the item arrived damaged, faulty or not as described. In those cases we cover the return cost or send a replacement.
Refunds: We refund the full price you paid, including the original delivery cost, within 14 days of receiving your cancellation. We may wait to issue the refund until we receive the item back or you show proof of sending it. Refunds go to your original payment method.
Damaged or faulty items: Email us with your order number and photos, and we will arrange a refund or replacement. This does not affect your legal rights, including the 2-year legal guarantee for faulty goods in the EU.
Cancellations: You can cancel your order free of charge at any time before it ships.