Return window
You may return an item within 30 days of delivery if you're not satisfied.
Conditions
Items should be unused or lightly used and returned with their accessories. Contact us first at karlisskrjaba@gmail.com so we can give you return instructions. Please don't send items back without contacting us first, as returns are handled through a specific address.
Return shipping costs
For a change-of-mind return, the customer is responsible for the actual return postage cost. If the item arrives faulty or incorrect, we cover the return shipping in full.
Refunds
Once we receive and inspect your return, we'll refund the original payment method within 5-10 business days.
Damaged, faulty, or wrong items
If your item arrives damaged, defective, or not as described, send us a photo at karlisskrjaba@gmail.com within 14 days of delivery and we'll replace it or refund you in full, including shipping.
Cancellations
Orders can be cancelled before they ship. Contact us as soon as possible with your order number.